Dedicated Personal IT Support & Management
ICT Solutions are your IT Department, Your IT Manager and your IT Business Partner
WHAT DO YOU EXPECT
FROM YOUR IT COMPANY?
Knowledge and skills? Reliability and efficiency?
Perhaps, if you’re lucky, the occasional smile? Will that do?
Well, to be frank, it shouldn’t.
WHY ICT SOLUTIONS?
At ICT Solutions we care about customers and the managed IT service we give them, covering every aspect of consultancy, infrastructure design, sourcing, installation and on-going support. We work 365/24 to make it the best we can, and then some.
THAT’S EASY TO SAY, BUT HOW DO WE SHOW IT?
Here are a few examples of the ICT Solutions approach:
- Our engineers provide every new customer with a detailed service check, fixing any faults and documenting your entire network, free of charge.
- We establish a secure connection to each client’s system. If something goes down, we’ll probably know about it before you do.
- We are equally effective being your virtual IT department or working with your own IT team.
- We are constantly re-investing in the business, improving our service management (we are fully ITIL compliant) and fault reporting systems.
- We work across the UK, going way beyond our home city of Liverpool.
YOUR SATISFACTION IS OUR GOAL
In addition we are key partners to leading software providers like AVG. You can buy their packages such as anti-virus from us and we will install free of charge.
Our pricing is sensible for the quality managed service we offer and our approach is completely flexible. Whether you have three or 300 IT users, we are completely consistent in our support which is organised into Gold, Silver and Bronze packages. 97% of our current clients opt for Gold or Silver because each day they see the added value we bring to their business.
That’s not just about what we do, but how we do it. If an ICT Solutions engineer is passing your front door, he won’t keep walking. He’ll pop in to check all is good with you, our valued client. Not because he’s told to, because he wants to.
Which is why we are incredibly proud that, in 10 years’ trading, we have NEVER lost a customer through poor service or cost. You have to retire to stop getting ICT’s TLC!
ICT SOLUTIONS – WE MAKE IT A PLEASURE, NOT A PAIN
Get In Touch
If you’d like to find out more about our managed IT services in Liverpool and the UK or would like to know how an IT support company can benefit your business, get in touch with us today.
WHAT OUR CLIENTS THINK
ICT Solutions is our preferred corporate IT support services business partner, and having worked with several suppliers in the past, I can say that they have been a breath of fresh air. They have a great customer service attitude and company ethos and go the extra mile for every request made of them. Their skill base is very broad and they have comfortably solved every technical problem thrown at them, from new equipment builds, server and network equipment setup, diagnostic and support, to end user device problem solving and helpdesk.
ROBERT MORLEY
Their flexibility and can-do attitude allows work to be carried out at short notice; rarely do we have to wait for a support ticket to be addressed. We will be staying with ICT Solutions as Excello Law continues to grow, because of their flexibility, helpful and efficient manner and technical skills. I am very happy with the level of personal service that we get from them and would highly recommend them to any company.
CHIEF OPERATING OFFICER